To report a problem such as a broken street lamp, standing water in the street, dead plants on the slope, lost pets, vandalism, or to provide feedback, contact:
Natalie Smith, Onsite Manager
Phone: (818) 346-9252
Email: TOT Onsite Office <totonsiteoffice@gmail.com>
Please note the new office hours:
Sunday through Wednesday: 8:30AM to 5:30PM
Thursday: 10 AM to 7 PM
Friday & Saturday: Closed
If you have requests or emergencies after hours, please contact Lordon Management at (818) 707-0200.
You can also submit a Community Care Form (PDF) to the Office. HOA members can submit an online form at http://mylordon.com/Request (login required).
The Onsite Office is also the “lost and found” place to go if you’ve lost or found something in TOT. Please stop by during regular business hours.
For (water, gas, electrical, sewage or other) park emergency during off hours, call Lordon: (818) 707-0200. You may also contact Shelby Wagner directly via email (shelby@mylordon.com) or at extension 2003.
Lordon Management
325 E. Hillcrest Drive, Ste. 125
Thousand Oaks, CA 91360
Phone: (818) 707-0200
Fax: (818) 707-4530
Registered HOA members can also send maintenance requests directly to Lordon Management via the online Service Request form at http://mylordon.com/Request (login required). The link is also on the https://www.totca.org/ home page, bottom right.
For a non-emergency, park security issue, or to report parking in the streets (fire lanes), call Archon Protection at (800) 274-5717. Caller names are kept confidential and only shared with management. Archon will not respond to anonymous calls.
For medical or other emergency, call 911.
For non-emergency law enforcement incidents, call the LA County Sheriff Department (Lost Hills Station) during business hours: (818) 878-1808. See Law Enforcement for more information.
Dealing with violators of rules and regulations
While no one is expected to put their personal safety at risk by confronting violators, if residents feel comfortable, they can remind another resident of the rules. Every homeowner has been provided a copy of the rules. They are also available from the Office Manager (and here). Reporting violations is important, as it initiates the process the Board requires to hold residents and visitors accountable. For non-emergency violations such as pool or trash rules, contact the Onsite Manager with as much information as you can provide. This may include name and/or address of the person (if known), physical description, date, time/duration, location, and description of an incident.